1. Our commitment
We want you to be satisfied with your support experience. This Refund Policy explains when and how you can request a refund for a paid technical support session with Aegis Softex LLC.
2. Eligibility for a refund
If we are unable to resolve the specific issue you engaged us to fix during a paid session, you are entitled to a full refund of that session fee. Refunds may also be issued, at our discretion, where:
- You were charged in error or charged more than the published rate.
- A duplicate payment was taken for the same session.
- You cancelled before a session began and no work was performed.
3. What is not refundable
- Sessions where the issue was resolved or where the requested work was completed.
- Issues that cannot be resolved due to hardware failure, manufacturer defects, or circumstances disclosed to you before work began.
- Situations where you decline to follow reasonable troubleshooting steps required to complete the work.
4. How to request a refund
Email [email protected] with your name, the date of the session, and a brief description of the issue. You may also call +1 (888) 869-0833. Please submit refund requests within 30 days of your session.
5. Processing time
Approved refunds are processed back to your original payment method, typically within 5–10 business days. The time it takes for the refund to appear depends on your bank or card issuer.
6. Chargebacks
If you have a concern about a charge, please contact us first so we can resolve it quickly. We are committed to fair and transparent billing.
7. Contact us
Questions about this policy? Email [email protected] or write to: Aegis Softex LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.