1. Purpose
This Acceptable Use Policy ("AUP") sets out the rules for using the Aegis Softex LLC website and our independent technical support services. By accessing our website or engaging our services, you agree to this AUP and our Terms of Service.
2. Permitted use
You may use our website and services for lawful purposes, including learning about our services, reading our guides, and requesting legitimate technical support for devices you own or are authorized to manage.
3. Prohibited activities
You agree not to:
- Use our services for any unlawful, fraudulent, or malicious purpose.
- Request assistance to access systems, accounts, or data you are not authorized to access.
- Attempt to gain unauthorized access to our website, servers, or networks.
- Introduce viruses, malware, or other harmful code.
- Interfere with or disrupt the integrity or performance of the website.
- Scrape, harvest, or collect information about other users without consent.
- Impersonate any person or entity, or misrepresent your affiliation.
- Infringe the intellectual property or privacy rights of others.
4. Remote support sessions
When you participate in a remote support session, you remain responsible for your data and your device. You should back up important files beforehand, remain present during the session, and end the session if you have any concerns. We will only access what is necessary to assist with the issue you describe.
5. Suspension and termination
We may suspend or terminate access to our website or services if we reasonably believe this AUP has been violated, or to protect our users, staff, or systems.
6. Reporting misuse
To report misuse or a security concern, email [email protected].
7. Contact us
Questions about this policy? Email [email protected] or write to: Aegis Softex LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.