1. Acceptance of terms
By accessing or using this website or any service provided by Aegis Softex LLC ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.
2. About our service
Aegis Softex LLC is an independent third-party technical support service for printers. We are not affiliated with, endorsed by, or sponsored by any printer manufacturer (HP, Canon, Epson, Brother, Lexmark, Dell, Xerox, etc.). All brand names, trademarks and logos referenced on this site are the property of their respective owners and are used solely for identification purposes.
3. No driver hosting
We do not host or distribute any printer drivers. Links on this site direct you to the official manufacturer support pages.
4. Service fees and refunds
Paid support sessions are charged at the rates published on our website at the time of booking. Refunds are governed by our published "no-fix, no-fee" policy: if we are unable to resolve the printer issue you booked us to fix, the session fee will be refunded in full.
5. User responsibilities
- You must provide accurate information when contacting or booking us.
- You authorise our technician to access only the systems necessary to resolve the issue you describe, and only for the duration of the session.
- You are responsible for backing up your own data before any support session.
6. Disclaimers
Our services are provided "as is" without warranties of any kind. While we strive for first-time resolution, we do not guarantee that every printer issue can be fixed remotely. We are not liable for hardware failures, manufacturer warranty disputes, or third-party software behaviour.
7. Limitation of liability
To the maximum extent permitted by law, Aegis Softex LLC's total liability arising from or related to your use of our services shall not exceed the amount you paid us for the specific service giving rise to the claim.
8. Intellectual property
All content on this website (text, graphics, logo, layout) is the property of Aegis Softex LLC or its licensors and is protected by intellectual property laws.
9. Third-party links
Our site contains links to third-party websites (printer manufacturer support pages, etc.). We are not responsible for the content, accuracy, or practices of those sites.
10. Changes to these terms
We may update these Terms of Service at any time. Continued use of the site after changes are posted constitutes acceptance of the revised terms.
11. Governing law
These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law principles.
12. Contact
Questions? Email support@aegissoftex.com or write to Aegis Softex LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.