Call Center & Disclosure Policy

1. Purpose of This Disclosure

We provide independent technical support for printers and computers. Because we operate in a field where consumers deserve clarity, we publish this disclosure so you understand exactly who you are dealing with, what we provide, how we charge, and how to reach us. Nothing on this page replaces the specific terms presented to you at the time of purchase.

2. Who We Are & Independence

Aegis Softex LLC is an independent, third-party technical support provider. Our support services and our free, browser-based Compatibility & Health Check tool are provided and operated directly by us.

• We are not affiliated with, endorsed by, sponsored by, or authorized by HP, Canon, Epson, Brother, Dell, Microsoft, Lexmark, Xerox, Samsung, or any other manufacturer unless explicitly stated.
• We do not sell printer hardware or manufacturer warranties, and we do not host or distribute manufacturer drivers — we direct you to official manufacturer sources where relevant.
• All brand names and trademarks referenced are the property of their respective owners and are used only for identification.

3. Call Center & Support Operations

Customer support is delivered directly by Aegis Softex LLC specialists through our official channels. We respond to inbound requests, bookings, and chats — we do not make unsolicited "cold calls" claiming a problem with your device, and we will never pressure you with false urgency.

• Phone: +1 (888) 869-0833
• Email: contact@aegissoftex.com
• Live chat & booked sessions: available through this website.
• Hours: 24/7 expert assistance.
• Registered address: Aegis Softex LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.

During a remote session, our technician accesses only the systems necessary to resolve the issue you describe, for the duration of that session, and you may end the session at any time.

4. How Our Services Are Priced

We are a paid technical support service, and we are upfront about how we earn revenue. Our income comes from the support sessions and support plans customers choose to purchase — never from hidden fees or undisclosed charges.

• Prices and what is included are shown to you before you pay, at the rates published at the time of purchase.
• Our no-fix, no-fee commitment applies: if we cannot resolve the specific issue you engaged us to fix, that session fee is refunded (see our Refund Policy).
• Our Compatibility & Health Check tool is free to use and runs entirely in your browser.
• Where a recurring support plan is offered, its term, renewal behavior, price, and any service limitations are disclosed before you subscribe.

5. Billing Transparency

We are committed to clear, honest billing with no surprises.

• The total amount, what it covers, and any recurring terms are presented before payment is taken.
• We do not enroll you in recurring charges without your clear consent.
• You can cancel a recurring plan at any time to stop future renewals, as described in our Refund Policy.
• If you ever see a charge you don't recognize, contact us first — we'll explain or resolve it quickly.

6. Call Recording & Monitoring

To support quality, training, security, and dispute resolution, calls and chats with our support team may be recorded or monitored. Where recording takes place, we provide notice consistent with applicable law, and any recordings are handled in accordance with our Privacy Policy. If you prefer not to be recorded, let the representative know and we will discuss available options.

7. No Misleading Practices

We hold ourselves to honest marketing and support standards.

• We do not use deceptive pop-ups, fake error or virus warnings, or "scareware" to pressure you into purchasing support.
• We do not impersonate manufacturers, operating-system vendors, or their support teams.
• We do not use misleading software-installation practices or apply hidden charges.
• We clearly identify ourselves as an independent provider in our advertising, on our website, and during support interactions.

8. Our Support Commitment

Our objective is professional, respectful support that keeps you in control.

• Transparent service offerings and plain-language explanations.
• Clear billing and subscription information before you commit.
• You remain in control of your device, your data, and your decisions.
• Responsive, accessible support channels and respect for your privacy and choices.

9. Contact Us

Questions about our call center, a charge, or this disclosure? We're glad to help:

• Email: contact@aegissoftex.com
• Phone: +1 (888) 869-0833
• Post: Aegis Softex LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA