Independent, friendly help getting your all-in-one scanner detected and scanning reliably on Windows and macOS — 24/7 over secure live chat.
Aegis Softex LLC is an independent third-party technical support provider and is not affiliated with any printer manufacturer. All trademarks are the property of their respective owners.
On a multifunction device, the scanner and the printer are separate parts, which is why one can fail while the other keeps working. We help you get the scanner recognized, scan with the built-in tools in Windows and macOS, set up scanning over the network, and use the manufacturer's scanning utility when you need advanced options. We support home users, remote workers and small offices across the United States.
Get your all-in-one recognized again over USB, Wi-Fi or Ethernet and confirm the scan driver is in place.
Scan with Windows Fax and Scan, the Windows Scan app, or macOS Image Capture — with the right resolution and file type.
Enable scan-to-folder and scan-to-email on supported models so you can scan without a USB cable.
We confirm the scan component's driver is installed, check the cable or network path, and re-add the device so scanning is recognized again.
We check for a missing scan driver, restart the Windows imaging service, verify the device IP address, and wake a sleeping scanner so the software can connect.
We add the network scan path, confirm the device and computer share the same network, and enable scan-to-folder or scan-to-email where supported.
We adjust resolution, scan area and source (glass vs feeder), and check for a protective film or dirty glass so scans come out clean and complete.
Start a live chat or call and describe your scanner model and the issue.
We check the scan driver, connection type and the relevant system service.
We guide you through detection, settings and network scanning step by step.
We complete a real test scan together and save it where you need it.
Print and scan use separate components, so one can work while the other does not. We confirm the scan driver is installed, check the connection, and re-add the device so the scanner is detected again.
On Windows we help you scan with Windows Fax and Scan or the Windows Scan app; on macOS we help you use Image Capture or the Printers and Scanners settings. We walk you through resolution, file type and save location.
Yes. For network-capable all-in-ones we help enable scanning over Wi-Fi or Ethernet, including scan-to-folder and scan-to-email where your model supports it.
Rates are shown at the time of booking. If we are unable to resolve the issue you engaged us to fix, your session fee is refunded under our Refund Policy.
Find and install the right driver, including scan components.
Connect any printer or all-in-one to Wi-Fi for printing and scanning.
Independent help for HP all-in-one and LaserJet models.