Independent, friendly help connecting your printer to Wi-Fi, choosing the right band, and printing from your phone, tablet and laptop — 24/7 over secure live chat.
Aegis Softex LLC is an independent third-party technical support provider and is not affiliated with any printer manufacturer. All trademarks are the property of their respective owners.
A wireless printer should join your home or office network once and stay reachable from every device. We help you complete first-time setup, reconnect a printer after a router change, and enable mobile printing — for inkjet, laser and all-in-one models from any manufacturer. We support home users, remote workers and small offices across the United States.
Join your printer to the correct network, enter credentials, and confirm a strong, stable signal from where the printer sits.
Set up AirPrint on iPhone and iPad and Mopria on Android so you can print without installing extra apps.
Reserve a fixed IP on your router and tune sleep settings so your printer stays online and easy to find.
Many printers only support 2.4GHz. On combined dual-band networks we help separate the bands or temporarily isolate 2.4GHz so the printer can join, then confirm it stays connected.
If the WPS handshake times out, we walk you through manual setup using your exact network name and password, or enable WPS on the router where it has been turned off.
We reserve a fixed IP address on your router, disable aggressive power-saving sleep, and review band steering so the printer keeps the same reliable address.
We confirm the printer and device share the same network and subnet, then enable AirPrint or Mopria and verify a clean test print from your mobile device.
Start a live chat or call and tell us your printer model and router type.
We confirm signal, band support and how your router shares its networks.
We guide you through joining Wi-Fi and reserving a stable IP address.
We run a test print from a computer and a mobile device together.
Many printers only support 2.4GHz, which also reaches farther through walls. We help you confirm your model's supported bands and connect it to the right network, including dual-band routers that share one network name.
Dropped connections are usually caused by weak signal, band steering, power-saving sleep, or the printer's IP address changing. We help you reserve a fixed IP on the router and adjust settings for a stable connection.
Yes. Once your printer is on the same network as your device, we help you print from iPhone, iPad and Android using AirPrint or Mopria, and from Windows and macOS.
Rates are shown at the time of booking. If we are unable to resolve the issue you engaged us to fix, your session fee is refunded under our Refund Policy.
Find and install the right driver for your model and operating system.
Restore a printer stuck "offline" and get jobs flowing again.
Independent help for HP DeskJet, OfficeJet, ENVY and LaserJet models.